We want you to be happy with your purchase, but if you wish to return an item, then please complete our returns note, and arrange to send the goods back to us. For large items, please get in touch and we will arrange to collect the goods.

Our returns policy covers items which have been delivered within 30 days. Please have your order number, or invoice number ready to speed up the process. If you have any further questions, please contact our customer support team:


Call: 01234 242724

Write to us at: Window Ware, Telford Way, Cross Park, Bedford MK42 0PQ


Problems with your order?

It doesn't happen often but sometimes we make a mistake with your order. If a problem does occur, we'll simply send you the correct item(s), and we won't charge you for the delivery cost. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery. This does not affect your legal rights.