Our service stats are bloomin' marvellous this May

In April, we reported how we’d got our service levels off to a fantastic start for the first quarter of 2018 having achieved over 97% OTIF (order received on time and in full) every month since the start of the year. We’re pleased to say, that impressive track record has continued into May with another impressive average monthly OTIF of 97.79%!

This proves that almost 98 times out 100, you can count on Window Ware to get the tools and products you need to you just when you need them – it’s a reassuring piece of trust-affirming evidence whether you’re a regular customer or a completely new client! Delivery reliability naturally has a significant impact on customer satisfaction, so our high-performing delivery stats have probably helped to raise our monthly TrustPilot score to its highest level to date – 9.2 out of 10!

Top reviewed hardware provider

This top rating for May comes as a result of almost 600 authentic reviews submitted by a broad spectrum of customers all with a genuine desire to influence, mould and improve the service experience for the next purchaser.

Taking our service to the next level with TrustPilot

By publishing results like these and staying transparent about how well we’re doing, we hope to show how much we value our customers, as well as prove that we are listening, and we’re allied in our continual quest for service excellence! Please keep visiting our TrustPilot page and submitting those reviews so we can hone our offering with every interaction. Thank you!