How can we help you?

As a supplier to door and window companies for over 30 years, we're pride ourselves on providing customers with the very best advice.

Our fully trained sales advisors and technical support are available from 8.30am - 5.00pm Monday to Friday 01234 242 724.

How to Order

Ordering from our website is simple and follows a similar process to other major shopping websites.  If you are a window and door company, trade counter or business in the glazing industry, please create an online account where you will benefit from trade only prices and access to our technical literature.

Step by step guide to our ordering process: 

  1. Login to your account if you are in the trade, giving you access to our trade only low prices. 
  2. Find a product on our site that you would like to buy, using the site search, or by choosing products from the drop down menu options. Alternatively for an even faster way to order your favourite items, choose YOUR ORDERS or QUICK REORDER for a fastrack option from the YOUR ACCOUNT area.
  3. Once you've selected your chosen product, click BUY NOW to see further information on the product such as guarantees, images, data sheets, and videos. 
  4. Make your product selection from the drop down choices, or to see the entire range, click the VIEW ALL tab to show a product grid.  Make your product selection(s) and click the ADD TO BASKET button.
  5. Browse through the site and add as many items as you like - the number of products you've added shows up next to the BASKET at the top of the screen.
  6. When you are ready to finalise your purchase, click on BASKET at the top of your screen (this can be identified by the shopping basket icon).
  7. Check the contents of your basket are as expected then scroll down input your delivery options followed by clicking on PROCEED TO CHECK OUT.  For customers with our 30 day interest free credit account you can choose to pay on account, or you can pay by credit or debit card, or Paypal.  You will be sent to a secure external page hosted by Sagepay to submit your payment details.
  8. You will be asked to supply your delivery and billing addresses, and chosen delivery method, or you can choose click and collect if preferred. Then click the CONTINUE button
  9. You will be presented with an order review page. If everything is correct, click the PLACE ORDER button to confirm your order
  10. You will then see a thank you for submitting your order page, an opportunity to print a copy of your order, and you'll shortly receive an email confirming your order, with further updates as your delivery progresses.
If you have any further queries, or require assistance, please contact our customer support team on 01234 242724, or email sales@windowware.co.uk.  Our customer support is available from 8.30am - 5pm Monday - Friday.

Product Advice & Technical Support

If you need help identifying or locating old or broken parts, or have any questions relating to our products, please take a look at the product pages where you'll find data sheets which can be downloaded.  For frequently asked questions, our FAQ page has a lot of helpful advice.  We also have a lot of information listed within our helpful how-to guides, or alternatively email sales@windowware.co.uk, who will provide a prompt reply.

Industry Standards

For a comprehensive guide to conforming to the latest industry standards such as Document Q, or PAS 24, please check out our industry standards page for full details, or email technical@windowware.co.uk if you need further advice or support.

Queries & Questions Relating to your Order

We want you to be happy with your order, but if you'd like to make any changes or cancel an order, then please call our team on 01234 242724. If you wish to return your order for a refund or exchange, please visit our returns page for further assistance, or email sales@windowware.co.uk.

Fitting Instructions & Aftercare

We display fitting instructions on our product pages, but if you can't find the instructions for your chosen item, or need any support or aftercare advice, please email our customer support team for best advice - sales@windowware.co.uk