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FAQs

Our most frequently asked questions can often provide a comprehensive answer to the most common queries we receive. If you can't find the answer you're looking for, please email us your question, and we'll get back to you

Q. How do I measure, identify, or replace a UPVC door handle?

A. First thing's first, you'll need to take the following measurements:

  * Handle centre measurement (pz)
  * Screw to screw measurement
  * Overall backplate length

For further help and advice on how to take these measurements, please select from the following:>

how to replace a upvc door handle

browse our upvc door handles

Still not quite sure?  Download our handy technical information guide

Q. I have a broken item that I cannot identify, can you help?

A. In some circumstances a product might break down, and without knowing the name for the product, finding an exact match can prove rather tricky!  This is where the experts at Window Ware come to your rescue!  Just give us a call on 01234 242724, or see if you can fathom it out for yourself by having a look through our product idenfication guide below...

Technical ID Guide

 

Q. I have a broken UPVC multipoint door lock mechanism but the gearing still works, can I just replace the lockcase?

A. On most multipoint door locks it is perfectly possible to replace just the lockcase. We have a wide selection of lockcases available from most of the industry's leading brands.  Take a look through our helpful identification guide, browse the range of available lockcases, or view the how-to video guide for best advice.

For further help and advice on identification, and what measurements to take, please select from the following:

Browse our lockcases

View our how to UPVC door lock video guide

Door lock ID guide

Q. I would like to change my door cylinder/barrel, how do I go about that?

A. A door cylinder, or barrel as it is sometimes referred is a security device that secures your door locking mechanism via a key. In some circumstances on the internal side of the door, you may have a turn knob instead of a key slot, and these cylinders are known as thumb turn cylinders. Other common cylinders are half cylinders that are only visable on one side of the door and can either be thumb turn or key operated. To identify the size of your cylinder, you will need to measure from the centre screw point outwards to each end.

For further help and advice on identification, and what measurements to take, please select from the following:

View our eurocylinder how to video guide

Browse our eurocylinder

Q. I would like to replace my window handle, how do I identify what I need?

A. The majority of window/espagnolette handles use a spindle to drive a locking mechanism. If your handle doesn't have a spindle but a beak or nose that sits to the side of the handle and locks onto a plate, then you will have a cockspur handle.

For further help and advice on identification, and what measurements to take, please select from the following:

Browse our window handles

View our upvc window espag handle how to guide 

View our upvc cockspur window handle idenfication video